Regular Cleaning Service

1. Security Deposit

1.1 A refundable Security Deposit equivalent to one (1) month's service fee shall be paid before the commencement of services.

1.2 The Security Deposit is held as security for the Customer's obligations under this Agreement and shall not be treated as payment for the final invoice, final month of service, or any outstanding charges unless expressly agreed by HSE in writing.

1.3 HSE reserves the right to deduct from the Security Deposit any outstanding invoices, late payment charges, cancellation fees, damages, or any other sums payable by the Customer under this Agreement.

1.4 The remaining balance of the Security Deposit (if any) shall be refunded within fourteen (14) working days after the termination of services, provided all outstanding amounts have been fully settled.

2. Minimum Contract Period

2.1 The minimum service commitment is three (3) consecutive months.

2.2 Should the Customer terminate the service before the completion of the minimum contract period, the Security Deposit shall be forfeited unless otherwise agreed by HSE in writing.

3. Payment Terms

3.1 Invoices are issued monthly.

3.2 Payment shall be made within seven (7) calendar days from the invoice date.

3.3 HSE reserves the right to suspend or terminate services if payment remains outstanding.

3.4 Overdue invoices may be subject to a late payment charge of 5% of the outstanding amount or S$150.00, whichever is higher, together with any legal or debt recovery costs incurred.

4. Cleaning Schedule

4.1 Cleaning sessions shall be carried out according to the agreed schedule.

4.2 HSE will endeavour to assign the same cleaner whenever reasonably practicable. However, HSE reserves the right to replace or rotate cleaners due to leave, illness, resignation, operational requirements or any unforeseen circumstances.

4.3 Due to traffic, weather or operational conditions, cleaners may arrive within 15 minutes before or after the scheduled appointment time.

5. Rescheduling

5.1 Customers may reschedule one (1) cleaning session per calendar month by providing at least three (3) calendar days' advance notice.

5.2 All rescheduling requests are subject to cleaner availability.

5.3 Where the requested replacement date is unavailable, HSE shall offer the next available date.

5.4 Any additional rescheduling requests within the same calendar month may incur a charge equal to fifty percent (50%) of the affected cleaning session.

6. Cancellation

6.1 Customers may cancel one (1) scheduled cleaning session per calendar month by providing at least three (3) calendar days' advance notice.

6.2 Any additional cancellation within the same month shall incur a cancellation charge of fifty percent (50%) of the cancelled session.

6.3 Cancellation or rescheduling requests received less than twenty-four (24) hours before the scheduled appointment shall incur a charge of fifty percent (50%) of the scheduled cleaning fee.

7. No Access / Unable to Perform Service

Where HSE's cleaner arrives at the scheduled premises but is unable to commence or complete the cleaning due to circumstances beyond HSE's control, including but not limited to:

• Customer not present where access is required;
• Locked premises;
• Incorrect address provided;
• Utilities unavailable;
• Unsafe working environment;
• Renovation works;
• Aggressive pets or animals;
• Any circumstance preventing safe commencement of work,

the session shall be deemed utilised and 100% of the scheduled cleaning fee shall be payable.

8. Customer Responsibilities

The Customer shall:

• provide safe and legal access to the premises;
• ensure water and electricity are available throughout the cleaning session;
• secure all valuables, jewellery, cash and confidential documents;
• inform HSE of any hazards, pest infestations, renovation works or special cleaning requirements before the appointment;
• ensure children and pets are properly supervised for the safety of both the occupants and HSE's staff.

9. Scope of Cleaning

9.1 HSE's Regular Cleaning Service is intended for routine household cleaning and maintenance only.

9.2 The standard cleaning scope includes general dusting, vacuuming, sweeping, mopping, wiping accessible surfaces, cleaning bathrooms, kitchens, bedrooms and common living areas.

9.3 The following services are excluded unless specifically quoted and agreed in writing:

• Deep cleaning;
• Post-renovation cleaning;
• Mould removal;
• Paint, cement, adhesive or heavy stain removal;
• High-level cleaning requiring ladders;
• Exterior window cleaning;
• Biohazard cleaning;
• Bodily fluids;
• Pest or animal waste;
• Hoarding or excessively cluttered premises;
• Heavy lifting or moving of furniture;
• Disassembly of furniture or appliances;
• Cleaning inaccessible or unsafe areas;
• Cleaning of religious spaces or handling religious items, including but not limited to altars, shrines, ancestral tablets, prayer rooms, religious statues, offerings, ceremonial items or other sacred objects.

9.4 HSE reserves the right to refuse any task that may:

• compromise the safety of its employees;
• cause damage to property;
• breach applicable laws or regulations; or
• interfere with or disrespect the Customer's religious or cultural practices.

10. Service Delays / Force Majeure

HSE shall not be liable for delays, interruptions or cancellations caused by circumstances beyond its reasonable control, including but not limited to severe weather, natural disasters, government restrictions, epidemics, pandemics, traffic accidents, vehicle breakdowns, staff illness or any other force majeure event.

Where reasonably practicable, HSE shall arrange a replacement session.

11. Damages & Limitation of Liability

11.1 Any claim for damage or loss must be submitted in writing within twenty-four (24) hours together with supporting photographs or evidence.

11.2 HSE shall not be liable for:

• pre-existing damage;
• normal wear and tear;
• defective or poorly installed fixtures;
• fragile, aged or deteriorated items;
• loose laminates, chipped surfaces or weakened furniture;
• valuables not securely stored;
• indirect, consequential or incidental losses.

11.3 Where it is conclusively proven that HSE is the sole party directly responsible for the damage through its negligence, HSE's total liability shall not exceed S$100.00 per incident, regardless of the number of items claimed or the total value of the claim.

11.5 The Customer acknowledges and agrees that this limitation of liability forms a fundamental basis upon which HSE agrees to provide its services.

12. Suspension of Services

Customers may request a temporary suspension of services by providing at least seven (7) days' notice.

Suspension is subject to cleaner availability and shall not exceed one (1) month unless otherwise approved by HSE.

HSE does not guarantee the availability of the same cleaner upon resumption.

13. Non-Solicitation of HSE Staff

The Customer shall not directly or indirectly employ, engage, solicit or introduce any HSE employee, cleaner or subcontractor for private employment during the service period and for twelve (12) months following the final cleaning session.

In the event of a breach, the Customer agrees to pay HSE a recruitment and administrative fee of S$3,000.00 as liquidated damages.

14. Termination

Following completion of the minimum contract period, either party may terminate the Agreement by providing thirty (30) days' written notice.

HSE reserves the right to terminate the Agreement immediately where:

• payment remains overdue;
• abusive or threatening behaviour is directed towards HSE personnel;
• the working environment is unsafe;
• the Customer commits a material breach of these Terms & Conditions.

15. Acceptance

By confirming a booking, making payment or permitting HSE to commence cleaning services, the Customer confirms that they have read, understood and agreed to these Terms & Conditions.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore Courts.