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Have your own questions? Feel free to email us at hello@homecares.sg (OR) WhatsApp / Call us at +65 8811 2999
We are a professional cleaning services company that always prioritizes customer satisfaction. The staff who work with us are trained and certified staff. Additionally, they have achieved certification in cleaning, which is recognized by WSH and endorsed by the TCC.
Yes, we provide cleaning services on the weekends and public holidays.
Our cleaning crew consists of employees who are mainly from Singapore, Malaysia, Cambodia, Thailand, Vietnam and Myanmar.
The price for each service differs and is based on the size as well as type of your property. Please check out our individual services to find out more information. Our services price lists are all transparent and can be found on our website.
Yes, we may require site visits for bigger homes or more complex service requirements so we can provide an accurate quote to you to avoid incidental charges on the day of cleaning.
Our site visits are free and of no obligations except for site visit to the following areas denoted by the first 2 digits of the postal code which a $30 surcharge will be applied:
Our cleaners have undergone two training courses certified by (TCC). They also possess the necessary knowledge as well as skills to efficiently perform cleaning tasks.
No, we only provide one-time and regular cleaning services to residential properties.
Unfortunately, we do not provide dry cleaning services for curtains at the moment. You may wish to check out our steam cleaning services instead, which also has the option for curtains.
Yes, besides steam cleaning of carpet, we also provide shampooing service for carpet flooring.
Yes, we provide upholstery cleaning for sofas and mattresses. We have two types of cleaning available – steam cleaning and shampooing.
Shampooing is a more thorough cleaning than steam cleaning. Steam cleaning uses high heat/vapour to disinfect and kill virus, bacteria, mold and even dust mite.
Whereas for shampooing, it uses high foaming detergent solutions and a powered shampooing brush that is more effective in cleaning dirt or stains.
Yes, price varies as it will depend on the condition and areas that are affected. Our supervisor will conduct a site survey before providing a quotation.
Yes, however this service will require additional charges which will be determined based on the amount of rubbish and items that need to be disposed.
Yes, however please note that this service would require additional costs. It is important to know this is our process of cleaning the aircon ledge in general:
We do not provide such services at the moment.
You may contact our customer service via WhatsApp at +65 8811 2999, or submit a request for fast quote form via our website.
We will need to know your property size, property type and type of cleaning service required. You may also share with us pictures or videos of your existing home condition or any concerns you may have.
We typically send a fast quote within 1 hour after receiving all the necessary information. Should a site visit be required, we will arrange as soon as possible, and a quote will be sent to you within 24 hours after the site visit.
One month (30 Days) from the date we provide the quote.
Yes of course. In order for us to provide you with the right service recommendation, please share with us your requirements and concerns.
Our services do not come with GST charges. Hence, all our prices stated are in net amount.
We can clean several types of houses such as HDB, Condo, walk up apartment, landed, terrace house etc.
We use industrial standard – Neutral multipurpose cleaner with a refreshing fragrance, non-toxic and biodegradable.
Depending on the service selected, interiors of cabinets will be cleaned if the cupboards are emptied. Please check our services for more information.
Yes, however please take note that night cleaning will be subjected to additional charges.
Yes, if you are interested with regular cleaning, we will provide you with a one-time trial cleaning.
Cleaning the interiors of fridge and oven are not included, and may be added into your scope of work as an additional service. Kindly note these come with additional costs to be charged to the total bill.
Yes, we do. The process will require additional steps, and it will require more days to be fully completed. Please speak to us for more information.
Yes, we do. Cleaning of one toilet will be considered as an ala carte service.
1) Our team will arrive punctually with the necessary cleaning equipment and supplies.
2) You may share with our team on your expectations and what areas you would like them to prioritise before they begin cleaning.
3) You may choose to stay or leave the premises during the cleaning session. However, please be advised to keep your valuables safe.
4) Our team aims to complete the work within the quoted manhours. Our supervisor on site may advise should an extension of manhours be required to complete the job, depending on the condition of the place. Any extension or add-ons will require approval from the customer first.
5) Upon completion of our cleaning service, our team will run through the job scope checklist before issuing an invoice to the customer. The remaining balance could be made via PayNow or Bank Transfer.
Our working hours typically start from 8am. However, for condominiums, the earliest would be from 9am. This is because of the MCST requirements stated, which only allows our staff to enter the premises from 9am onwards.
Yes, for some cases we do utilize the scrubber machine for thorough cleaning of your floors.
Yes, we have jet spray machines which we will use for certain situations with conditions that require it.
We will always use clean microfiber cloth for the cleaning process to achieve high cleanliness. However, it is not guaranteed that it will be a brand-new cloth. Should you prefer our team to use a brand-new cloth for the cleaning of your home, there will be an additional charge of $10.00 per set of new cloths.
Our team is available from 8am to 6pm daily.
You may make a booking through WhatsApp. Do let us know your preferred date and time, size & type of property, as well as the preferred cleaning service required.
We recommend making a booking at least 2 – 3 weeks in advance to avoid any disappointment to your preferred date and time.
Yes, it is possible. Please contact our customer service representative at +65 8811 2999 to make arrangements.
Yes. To secure your slot, you will be required to make a 50% deposit. The remaining balance would be collected upon the completion of our cleaning service.
We accept payment via PayNow, Bank Transfer and AXS (can be used with credit cards).
Yes, however we do not encourage cash payments as our cleaners do not bring any cash or change with them. Additionally, paying directly to our company accounts will also ensure a proper accounting transaction that is accountable for.
Yes, you may make payment with card online. However, please note that there will be a 3.4% processing fees. Should you prefer to pay using card, we recommend making payment via AXS which comes with no processing fees.
Yes, after the cleaning process is completed, our staff will issue you a physical invoice onsite.
Yes, we provide GST invoice for all cleaning services.